We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@appletons.org.uk.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@appletons.org.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Our impact on the world – sustainability

All our wool is British from sheep to needle – it comes from the Yorkshire wool markets and is also dyed and spun in Yorkshire. The furthest it travels is from Yorkshire to Buckinghamshire before being shipped to you.

Our packaging is, with the exception of the plastic bags we wrap the hanks in for cleanliness, recyclable and in the case of the outer boxes, almost invariably already on its second or third incarnation. We have disposed of plastic bags for skeins altogether.